PLEASE READ THIS AGREEMENT CAREFULLY, BY USING THE PRODUCTS AND SERVICES ( AS DEFINED HEREIN), YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS MAY BE AMENDED FROM TIME TO TIME BY THE WHITETOWER TRADING CORPORATION.
The following terms and conditions of this Agreement, as amended from time to time in accordance with this Agreement (the Terms & Conditions) is a legal agreement between you and " The Whitetower Trading Corporation" (referred to as "Whitetower", "our" "us") which governs your use and purchase, if any, of Whitetower's products and services, including without limitation, the website, application for mobile devices, and property cleaning services, or any portion thereof (collectively, the "Products and Services"). This Agreemnet applies to all visitors, users, and others who access the Services of The Whitetower Trading Corporation "Whitetower" (referred to as "the Client" or "you").
By using, accesing and/ or purchasing the Services, you agree to, and are bound by, the terms and conditions of this Agreement and the collection and use of your information as set forth in the The Whitetower Trading Corporation Privacy Policy, whether or not you are registered user for our Service.
You (the Client) agree to take and accept all responsabilities related to the protection of your Property, your personal property, your personal safety, and the safety of those who reside at or has access to your Property. You agree to take and exercise all reasonable and necessary precautions at all times when dealing with the Service providers, as if the Service Providers are strangers with whom you are interacting with.
Whitetower to the extent permitted by applicable law will not be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profifts, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, the Services, including the cleanings performed b the Service Providers. Whitetower assumes no liability or respnsability for any errors, mistakes or inaccuracies of content in the provision of the Services, personal injury or property damage, of any nature whatsoever, resulting from our services, any alleged or actual loss or damage to property, resulting from the performance of the cleaning Services. You accept responsability for the security of and for removing access to your to valuables in your Property. If you fail to comply with your obligations under this Agreement, Whitetower, at its sole discretion, may terminate modify the provision of the Services to you. Under no circumstances will Whitetower be liable to you or any third party for any alleged or actual damages or losses resulting directly or indirectly from your failure to adhere to your obligations under this Agreement.
The Client will book with The Whitetower Trading Corporation (“Whitetower”) for cleaning services through the Whitetower website. The price quoted by Whitetower is based upon the estimated time determined by the size of the space , number of rooms to be cleaned, how dirty and how busy the space is among other things. You will reserve the start time and provide access to the premises at that time. In the event that Service Providers are not able to access your property upon arrival and we or the Service Providers receive no indication from you that entry will be provided within fifteen (15) minutes of the Service Provider's arrival, your apppointment will be considered a "lock out". Locks out cannot be rescheduled and all fees already paid for the locked out appointment are forfeited. The client is responsible for providing access to parking for our staff / Service Providers during their business. Payment is due at the time of reservations and is not refundable. Once a cleaning is booked and your credit card has been charged, you will not be entitled to a refund for any reason whatsoever but may be rescheduled if twenty four hours notice is given by emailing us at: whitetowerservices18@gmail.com Reserved/paid time may also be split between different days or different locations but each shall not be less than five ( 5 ) hours.
In keeping consistent with our no-refund policy, we allow our customers to reschedule their service according to their needs. If you need to reschedule your cleaning service, we'll need at least 24 hours advance notice prior to when your current booking is scheduled to take place. To reschedule your service please email us at whitetowerservices18@gmail.com
You irrevocably authorize Whitetower to bill your credit card at the time of booking for the full amount of the Services reserved by you. Whitetower, at its sole discretion, may make promotional offers with different features and different rates to any of our customers or Users. These promotional offers shall have no effect whatsoever on your existing Agreement with Whitetower.
Whitetower will endeavour to ensure that the Services will be provided in a professional and satisfactory manner. Whitetower provides a detailed "Info Cleaning Guide to help you " the Client" to estimate the numbers of hours you may need to have your property cleaned and keeping expectations realistics before making your purchase. Notwhithstanding the foregoing, Whitetower does not guarantee that the Services will be performed to your satisfaction or expectations, that it will meet your needs, or that it will meet any applicable industry or professional standars. If you have service quality concerns regarding the cleaning Services provided to you, you must notify us by emailing at: whitetowerservices18@gmail.com within 24 hours of your last service appointment and Whitetower will send a Service Provider back to the property at the earliest opportunity to reclean only the overlooked or underserved areas at no additional cost to you. You agree that this is your only remedy in the event of a service quality dispute. If Whitetower does not receive any notification from you within 24 hours of the service appointment, you are irrevocably deemed to have accepted the Services and deemed the cleaning Services satisfactory in all respects. Furthermore any claims, losses or damage must be reported by email within the 24 hours of your service appointment and will be processed in accordance with this Agreement.
Whitetower has zero-tolerance policy in respect to abusive client behavior. Clients who act inappropriately will not be tolerated and may be subject to having their service or services forteited entirely ( no refund), at Whitetower discretion. Examples of inappropiate behavior include, but are not limited to: verbally abusing a contractor/employee/cleaner/staff making or attempting to make inappropiate physical contact with a contractor/employee/cleaner/staff, engaging in inappropiate behavior within your home to the extent that the contractor/employee/cleaner/staff feels uncomfortable and forced to leave, engaging in abusive and aggressive written communication with a contractor/employee/cleaner/agent, and any other general display of inappropiate, aggressive, or abusive behavior.
Whitetower does not tolerate any kind of discrimination against the contractor/employee/cleaner/staff based on race, age, religion, political beliefs, gender or any other type of discrimination. Clients who discriminate against the contractor/employee/cleaner/staff will not be tolerated and may be subject to having their service or services forfeited (no refund) at Whitetower's discretion.
By using, accesing and purchasing the Services from Whitetower Services a division of The Whitetower Trading Corporation, you irrevocably accept the disclaimers and limitations of liability, except as may be prohibited by applicable law, if any.
